Frequently Asked Questions

Everything you need to know about your Jolie Beauty experience.

Are Jolie Beauty products cruelty-free?

Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and we never test on animals at any stage of production.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location.

What is your return policy for opened cosmetics?

For hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately for a replacement.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.

How can I track my shipment?

Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.

Are your skincare products suitable for sensitive skin?

Most of our products are formulated to be gentle; however, we recommend checking the full ingredient list on each product page and performing a patch test before full application.